Service Request Ticket - # 68121

Service Request Information

CONTACT Name Casares, Louann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2018 10:58 AM
Department Disability Access Services Phone 89241
Location Email casaresl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20171282[Edit Inv] (opens in a new window) Bldg/Room WUC Bookstore
Service Tag JVVZ6N2 Description Dell P2317H 23inch 16:9 IPS Monitor
Serial No. JVVZ6N2 Location Sara Castanon (downstairs Sara)
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jun 28, 2018 10:20 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jun 28, 2018 10:20 AM 
completed!
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Shina Oladiti Jun 28, 2018 10:18 AM 
Brought back WOU#20111009[Edit Inv] and WOU#20090326[Edit Inv]. Setup
completed.
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Shina Oladiti Jun 28, 2018 08:09 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Jun 27, 2018 03:07 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jun 27, 2018 03:07 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jun 27, 2018 03:07 PM 
Thursday: 8:00 - 11:00am
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Shina Oladiti Jun 27, 2018 03:06 PM 
****This is an email****
Hi! 

I have the following availability:

Today: 3:00 - 3:30pm, 4:30-5:30pm
Thursday: 8:00-11:00 am,  1:00-3:00pm
Firday: 8:00 - 12:00 pm

Thank you!

Louann
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Shina Oladiti Jun 27, 2018 02:41 PM 
****This is an outgoing email****
Hi Louann,

I need some additional information regarding
service request #68121

Description: NEW EQUIP SETUP: Deliver 2 QTY Dell
P2317H 23inch  Monitors to APSC405 go with Apple
laptop and dock(#10620)

We are checking to know when you would like us to
come in for the delivery of the monitors. 

Please get back to us with time and date that is
more convenient for you to have us come in.

Regards,

Adeshina
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Public
Tricia Flaherty Jun 27, 2018 10:58 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Jun 27, 2018 10:58 AM 
These two monitors are on the top of the inventory counter in ITC008 with Invoice.  There is no 
setup form since it is only monitors W#20171282[Edit Inv] & W#20171283[Edit Inv] 23inch P2317H going with existing 
Apple  laptop W#20161082[Edit Inv] and dock W#20170532[Edit Inv] for Louann in APSC405. you will need to use the 
dock for one display and the second display with adapter off the 2nd USB-C port to achieve the dual 
displays on a MAC laptop, Apple doesn't allow DP Multi-streaming through one USB-C port.
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