Service Request Ticket - # 68125

Service Request Information

CONTACT Name Beaver, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2018 12:50 PM
Department Natural Science Division Phone 88404
Location Email beaverc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161098[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag D9JL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. D9JL2H2 Location PDR pile - drive out

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM old PC W#20121264 JUNE2018--Mathematica Pro v5.2 from P0054563, PCTex v5 Pro from P0054530, Dreamweaver MX 2004 from P0052818, DesignScience MathType v6.8 ACAD WIN license from VISA2012003131, WinEdt educational personal v8.0 from VISA2012003438, Camtasia Studio Acad V8.5.0 WIN from VISA2014004577

Wired NIC D4:81:D7:D8:3A:F2


Wireless NIC 00:28:F8:FE:0C:4A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 08, 2018 11:25 AM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Aug 08, 2018 11:25 AM 
Brought back PC 20121264[Edit Inv], she's all setup and good to go!
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Megan Thibeault Aug 08, 2018 09:55 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Aug 08, 2018 09:29 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Aug 08, 2018 07:59 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Jul 30, 2018 07:44 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jul 30, 2018 07:44 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Shina Oladiti Jul 24, 2018 10:40 AM 
****This is an email****
Thanks for checking in - I am about to leave town
again. Can we do it in August. Maybe August 8th?
Would that work? I'm free anytime that day - you
could just let me know when works for you.
Thanks
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Shina Oladiti Jul 24, 2018 08:13 AM 
Sent an email for availability.
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Megan Thibeault Jul 19, 2018 07:46 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shina Oladiti Jul 03, 2018 09:26 AM 
I'm out of town dealing with a family issue and
I'm not sure when I'll be back but it will be at
least a week or so. Can I just email you when I
get back to get it set up?

Thanks!
Cheryl
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Shina Oladiti Jul 03, 2018 08:47 AM 
Sent email for availability.
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Shina Oladiti Jul 03, 2018 08:47 AM 
******************
Update in AD
******************
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Shina Oladiti Jul 03, 2018 08:34 AM 
Mathematica needs to be licensed, which could be
done on delivery.
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Shina Oladiti Jul 03, 2018 08:27 AM 
Additional software are installed.
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Shina Oladiti Jun 29, 2018 04:58 PM 
Imaging completed!
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Shina Oladiti Jun 29, 2018 04:58 PM 
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Jun 27, 2018 01:51 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 27, 2018 01:51 PM 
Mathematica Pro v5.2 from P0054563
T:\Mathematica\Mathematica 5.2

May need to have System Transfer done 
and not sure of compatiability with current 
OS as it is way out of date version(5.2 vs newest 11.3)

PCTex v5 Pro from P0054530
T:\PCTeX\PCTeX v5
license information: BALAD-XLYXW-VDDXL-GNBLD-
DTQUS 
Professional Level, Serial #52595

Dreamweaver MX 2004 from P0052818 
***OLD version may not load on new OS discuss the 
need to re-install with end user
T:\Macromedia\Dreamweaver\Dreamweaver MX 2004
S# DWD700-58824-09225-38353


DesignScience MathType v6.8 ACAD WIN license from 
VISA2012003131
T:\DesignScience_MathType\MathTypev6.8ACAD_WI
Product Key: MTWE680-014102-GWKNM

WinEdt educational personal v8.0 from 
VISA2012003438, 
T:\winedt\WINEDT8.0
Name:   Cheryl Beaver
Code:   6688812003827322248

Camtasia Studio Acad V8.5.0 WIN from VISA2014004577

T:\camtasia\Studio8WIN
Software key: DXXMC-KBCC5-RZAH8-M9GPW-UB5C3
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Tricia Flaherty Jun 27, 2018 12:54 PM 
laptop Lat5480 W#20161098[Edit Inv] replaces PC desktop W#20121264[Edit Inv] for Cheryl 
Beaver with a dock W#20171037(invoice with dock) to allow her to use her 
existing monitors W#20121286[Edit Inv] and W#20091391; The laptop and dock are on 
the inventory counter in ITC008.  She has software to be transferred which I will 
list in this SR.
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