Service Request Ticket - # 68130

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2018 03:37 PM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161100[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag CTBL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. CTBL2H2 Location PDR pile - drive out

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Microsoft Project standard 2019 UCS2018008903 SCCM(ClickToRun) APR2019 SR#71898;

Wired NIC D4:81:D7:D8:3B:59


Wireless NIC 00:28:F8:FE:09:89

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jul 30, 2018 02:20 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jul 30, 2018 02:20 PM 
Done.
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Yumin Chen Jul 26, 2018 05:01 PM 
Status changed from (4) On Hold to (1) Pending
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Yumin Chen Jul 26, 2018 05:01 PM 
Hold in case she need help.
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Yumin Chen Jul 26, 2018 02:22 PM 
Status changed from (2) Scheduled to (4) On Hold
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Yumin Chen Jul 26, 2018 02:11 PM 
Inventory Updated
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Yumin Chen Jul 26, 2018 11:56 AM 
Task reassigned to Yumin Chen.
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Yumin Chen Jul 26, 2018 11:56 AM 
Delivered
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Megan Thibeault Jul 26, 2018 09:55 AM 
Task reassigned to Adeshina Oladiti.
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Yumin Chen Jul 25, 2018 11:18 AM 
Person is not here today. Rescheduled 7/26 10am
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Yumin Chen Jul 25, 2018 09:48 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Jul 19, 2018 08:03 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jul 19, 2018 07:30 AM 
Take Robbie if he is around on this task with you
so he gets more experience with a GFA setup.
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Megan Thibeault Jul 19, 2018 07:30 AM 
Task reassigned to Yumin Chen.
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Reggie Johnson Jul 09, 2018 09:59 AM 
Status changed from (1) Pending to (2) Scheduled
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Reggie Johnson Jul 09, 2018 09:59 AM 
replacing W#20130714[Edit Inv] (#10660)
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Reggie Johnson Jul 02, 2018 10:49 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jul 02, 2018 08:41 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Jul 02, 2018 08:41 AM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service 
request #68130

Description: GFA SETUP: Dell Latitude 5480, W#20161100[Edit Inv] 
and dock W#20171286[Edit Inv] for Laura PP120 replacing 
W#20130714[Edit Inv] (#10660)

When is a good time today that one of us can stop by and 
setup your laptop and docking station?

Thanks,
UCS
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Tricia Flaherty Jun 27, 2018 03:51 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 27, 2018 03:48 PM 
Invoice for the dock and GFA setup form are with the laptop
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Tricia Flaherty Jun 27, 2018 03:40 PM 
laptop Lat5480 W#20161100] replaces PC desktop W#20130714[Edit Inv] for Laura Tierney with a dock W#20171286[Edit Inv] with hookup to existing 
monitors W#20130754[Edit Inv] & W#20091427[Edit Inv] in PP120
The laptop and dock are on the the inventory counter in ITC008. Make sure she gets Adobe Acrobat Pro DC on new laptop.
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