Service Request Ticket - # 68174

Service Request Information

CONTACT Name Morse, Scot   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2018 03:38 PM
Department Computer Science Division Phone 88921
Location Email morses@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171236[Edit Inv] (opens in a new window) Bldg/Room ITC 310C
Service Tag Description Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
Serial No. C02WT06XHTD5 Location Scot Morse, Professor, MIS Program Coordinator

CPU Intel Core i7(2.8GHz quad, 6MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 88:E9:FE:72:AC:17


Bluetooth NIC 88:E9:FE:6C:EC:C4

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Aug 13, 2018 04:46 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Aug 13, 2018 04:46 PM 
Picked up the laptop and its all good!
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Gino Salazar Aug 09, 2018 04:07 PM 
He left it on his desk, I just need to have public safety let me in and 
grab the laptop!
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Gino Salazar Aug 09, 2018 03:06 PM 
Task reassigned to Giovanni Salazar.
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Erika Enriquez Aug 07, 2018 09:11 AM 
****This is an outgoing email****
Hi Scot,

I need some additional information regarding
service request #68174

Hi Scot,

We were just following up with you regarding a
service request that we have for you.  (#68174)

We hope you are enjoying your new computer! Please
let us know when would be a good time to come pick
up this other computer.

Thanks,
Erika
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Erika Enriquez Jul 30, 2018 08:06 AM 
****This is an outgoing email****
Hi Scot,

We were just following up with you regarding a
service request that we have for you.  (#68174)

We hope you are enjoying your new computer! Please
let us know when would be a good time to come pick
up the other computer.

Thanks,
Erika Enriquez
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Erika Enriquez Jul 19, 2018 10:36 AM 
Status changed from (1) Pending to (4) On Hold
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Erika Enriquez Jul 16, 2018 12:04 PM 
Delivered.. He will be bringing the laptop into
the office in a week after he saves his files
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Erika Enriquez Jul 16, 2018 09:11 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Jul 16, 2018 09:06 AM 
****This is an email****
Hi Erika,

Would it be possible to leave the laptop with
Tracy for me to pick up?  I’d just need admin
privileges.  I’ll transfer my files and get it set
up and then bring my old laptop back and drop it off.

-Scot
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Gino Salazar Jul 11, 2018 01:18 PM 
Left VM
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Erika Enriquez Jul 03, 2018 10:22 AM 
Task reassigned to UCS Tech.
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Erika Enriquez Jul 03, 2018 10:12 AM 
****This is an outgoing email****
Hi Scot,

I need some additional information regarding
service request #68174

Description: GFA SETUP:Apple MacBook Pro 15in
W#201701236 replacing W#20131103[Edit Inv] Apple Laptop for
Scot ITC 310C (order10597)

Please disregard the last email. Just wanted to
let you know your computer is ready to be
delivered to you.Please let me know of a good time
to bring this over. Also, please save any
important files to you H-drive.

Thank you,
Erika
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Erika Enriquez Jul 03, 2018 10:09 AM 
****This is an outgoing email****
Hi Scot,

I need some additional information regarding
service request #68174

Description: GFA SETUP:Apple MacBook Pro 15in
W#201701236 replacing W#20131103[Edit Inv] Apple Laptop for
Scot ITC 310C (order10597)
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Public
Erika Enriquez Jul 03, 2018 08:11 AM 
imaged
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Tricia Flaherty Jun 28, 2018 04:31 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jun 28, 2018 03:52 PM 
Tracy Boyson wants to be contacted when this is 
delivered 
so that she knows it is done.  if you can email her to 
confirm 
that it has been completed when you get it to Breeann 
that 
would be appreciated.  boysont@wou.edu
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Tricia Flaherty Jun 28, 2018 03:50 PM 
Scot is getting an Apple Macbook Pro 15inch with TouchBar W#20171236[Edit Inv] to 
replace his current Macbook Pro W#20131103; he opted out of case but did 
get the 3 standard USB-C adapters we bundle with the std Apple Laptop; His 
laptop will be in box on Inventory counter in ITC008 with GFA setup form.
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