Service Request Ticket

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Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jun 29, 2018 12:03 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20161028 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	680VHF2	Description	Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
	Serial No.	680VHF2	Location	IFC Shelf

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jul 12, 2018 11:38 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Reggie Johnson	Jul 12, 2018 11:38 AM	Delivered and set up monitor	Add Attachment
Megan Thibeault	Jul 12, 2018 11:15 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Jul 12, 2018 11:15 AM	New monitor is here, I updated SN in inventory. Reggie is going to deliver.	Add Attachment
Megan Thibeault	Jul 11, 2018 08:30 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jul 11, 2018 08:16 AM	Your service request reference number is 971992309	Add Attachment
Megan Thibeault	Jul 11, 2018 07:49 AM	call Dell #14232044-62631578-87165063#	Add Attachment
Shina Oladiti	Jul 10, 2018 08:57 AM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Jul 10, 2018 08:56 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Shina Oladiti	Jul 10, 2018 08:56 AM	Brought back the monitor that was defected. WOU#20161028, planning on processing replacement for it.	Add Attachment
Brighton Bohnenkamp	Jul 10, 2018 08:13 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jul 10, 2018 08:13 AM	Please re-open this work request. I have left my monitor on in the 1/2 frame for you to come over and see if you can fix it	Add Attachment
Shina Oladiti	Jul 10, 2018 07:46 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Jul 09, 2018 02:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 09, 2018 02:00 PM	**This is an email** Some minor things but for the most part pretty steady. Rip Horsey	Add Attachment
Shina Oladiti	Jul 09, 2018 08:16 AM	**This is an outgoing email** Hi Rip , I need some additional information regarding service request #68181 Description: 6/29 monitor has lines through it I writing to follow up on the work request. If this is still an ongoing issue, please let us know to to be of an assistance. Regards, Adeshina	Add Attachment Public
Shina Oladiti	Jul 02, 2018 08:58 AM	Checked with Rip on the monitor issue. The monitor was not doing that presently but Rip said it does not do it every time. The settings are fine, Rip will send a captured image of the issue to me.	Add Attachment
Shina Oladiti	Jul 02, 2018 08:04 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jun 29, 2018 12:26 PM	**This is an email** 20170836 is okay and 20161028 is the one with the issue.	Add Attachment
Tricia Flaherty	Jun 29, 2018 12:08 PM	Make sure to check cabling and maybe swap out cables in case his older cables were kept in the monitor setup. His monitor with the webcam is newer and should be under warranty.	Add Attachment
Brighton Bohnenkamp	Jun 29, 2018 12:03 PM	**This is an email** I have had trouble with my monitor having half of it splitting with one side being clear and the other side having lines. I've included a screenshot. I normally can restart it and it goes away. Today it has stayed on (9am). At noon it has faded mostly away. Just didn't know if you had seen this happen to any of the other new monitors.	Add Attachment