Service Request Ticket - # 68186

Service Request Information

CONTACT Name Holbert, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 29, 2018 04:19 PM
Department VP Student Affairs Phone 89246
Location Email holberta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170796[Edit Inv] (opens in a new window) Bldg/Room WUC 108B
Service Tag 1WCWLN2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 1WCWLN2 Location Veteran's Student LAB #4

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:40:84:5E

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jul 12, 2018 12:19 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jul 12, 2018 11:52 AM 
The Loaner with WOU#20130133[Edit Inv] was bright back to the 
office. The original computer was setup and working fine
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Shina Oladiti Jul 09, 2018 10:38 AM 
Checked with Andrew but he was not available. He
will be back by 12noon.
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Shina Oladiti Jul 09, 2018 09:43 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Jul 09, 2018 09:28 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jul 09, 2018 09:28 AM 
Priority changed from (3) Priority to (2) High Priority.
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Erika Enriquez Jul 06, 2018 08:57 AM 
tying to reimage... again
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Erika Enriquez Jul 03, 2018 08:41 AM 
Reimaging
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Erika Enriquez Jul 03, 2018 08:32 AM 
Task reassigned to Erika Enriquez.
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Reggie Johnson Jul 02, 2018 10:59 AM 
running diagnostics on W#20170796[Edit Inv]
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Reggie Johnson Jul 02, 2018 10:47 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Jul 02, 2018 10:12 AM 
Replaced W#20170796[Edit Inv] with loaner desktop W#20130133[Edit Inv] for 
time being.
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Reggie Johnson Jul 02, 2018 10:10 AM 
w#20170796[Edit Inv] currently on stand up desk undergoing 
troubleshooting.
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Reggie Johnson Jul 02, 2018 08:06 AM 
****This is an outgoing email****
Hi Andrew,

I need some additional information regarding service 
request #68186

Description: *6/29 anytime* computer keeps restarting

We were just wondering when would be a good time to 
come by and troubleshoot this issue?

Thank you,
Reggie
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Public
Reggie Johnson Jul 02, 2018 08:03 AM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Jun 29, 2018 04:19 PM 
****This is an email****
Computer (20170796) continuously wants to do a 
system restart upon startup. Can a tech come 
look at it sometime next week? 

Thank You,
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