Service Request Ticket - # 68193

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2018 09:33 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN4CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:34:D0:C8

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jul 03, 2018 10:57 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jul 03, 2018 10:57 AM 
CPU was out of HD space.  We cleaned up about half 
of the space and we were not seeing the issues any 
longer.
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Emma Feldman Jul 02, 2018 09:33 AM 
The timeclock CPU that we have is having issues.
Sometimes it will freeze and not complete full
start up. This results in us having to manual
reboot it. Also, sometimes the timeclcok software
system says a student "does not have a job". Once
I restart the CPU, there are no issues and that
warning does not come up for the rest of the day.

Can we have someone take a look at it? Also, since
it is a time clock for student employees, I'd
prefer that it doesn't leave our office if at all
possible.

It is in the WUC 210 area. The staff at the
Information desk or myself can show the tech.
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