Service Request Ticket - # 68196

Service Request Information

CONTACT Name Beaver, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2018 11:03 AM
Department Natural Science Division Phone 88205
Location Email beavers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141102[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BYZNV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BYZNV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:85:68

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Megan Thibeault Oct 02, 2018 08:36 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 02, 2018 08:36 AM 
found this station
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Megan Thibeault Oct 02, 2018 08:30 AM 
Status changed from (5) Completed to (1) Pending
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Megan Thibeault Oct 02, 2018 08:30 AM 
Shina what happened to W20130588? Is it still in MNB?
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Shina Oladiti Jul 03, 2018 11:57 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jul 03, 2018 11:57 AM 
The issues with the PSU fail was as a result of
the display card. I replaced the display card
after which it works fine.
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Shina Oladiti Jul 02, 2018 03:34 PM 
Will take a look tomorrow.
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Shina Oladiti Jul 02, 2018 03:34 PM 
Put in the loaner and switch the hard drive. The
station is working fine now and effective. Also,
the issue is not power issue because i switch the
power module and stick the amber light is still
blinking.
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Shina Oladiti Jul 02, 2018 02:41 PM 
Assigned loaner with the WOU number WOU#20130588[Edit Inv]
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Shina Oladiti Jul 02, 2018 01:47 PM 
Task reassigned to Adeshina Oladiti.
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Shion Wakita Jul 02, 2018 01:07 PM 
Task reassigned to UCS Tech.
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Shion Wakita Jul 02, 2018 01:07 PM 
The main issue was the PC, everything else is running fine. 
The power button light is orange, and is flashing on and off. 
Power cycled it but still not working. Maybe a tech will know 
what’s going on?
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Erika Enriquez Jul 02, 2018 12:19 PM 
Task reassigned to Shion Wakita.
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Emma Feldman Jul 02, 2018 11:03 AM 
Having issues with smart classroom station, will
not even turn on.
Located in MNB Room 130.
Room should be open but if it is locked for some
reason then Sharon at the front desk can let you in.
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