Service Request Ticket - # 68208

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2018 08:29 AM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150404[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRC0RPDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024

Wired NIC 38:C9:86:3A:5D:7E


Wireless NIC A4:D1:8C:60:F1:72


Bluetooth NIC A4:D1:8C:60:F1:73

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jul 03, 2018 09:09 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jul 03, 2018 09:09 AM 
Issue resolved. Secured the mDP to VGA adapter cord 
back into the docking station so that it could connect 
to the laptop when inserted.
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Erika Enriquez Jul 03, 2018 09:01 AM 
Task reassigned to Reggie Johnson.
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Erika Enriquez Jul 03, 2018 08:32 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Jul 03, 2018 08:29 AM 
Her doc station is lighting up but will not 
connect
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