Service Request Ticket

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Service Request Information

CONTACT	Name	Beaver, Cheryl	Date	Jul 06, 2018 07:59 AM
	Department	Natural Science Division	Phone	88404
	Location		Email	beaverc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140458 (opens in a new window)	Bldg/Room	MNB 123
	Service Tag	FWPVN32	Description	Dell Latitude 14 7450, i7-5600U, 2.6GHz,
	Serial No.	FWPVN32	Location	Cheryl Beaver, grant laptop
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 8.1 Pro, 64bit	Software	Microsoft Office Pro Plus 2013 from XXXX2014004298 80/20 SHARE: Adobe Acrobat Pro v7 from P0052634 her PC desktop
	Wired NIC	34:E6:D7:40:02:53
	Wireless NIC	60:57:18:9C:B5:BC
	Bluetooth NIC	60:57:18:9C:B5:C0

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Sep 21, 2018 11:09 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Erika Enriquez	Sep 21, 2018 11:09 AM	Delivered	Add Attachment
Erika Enriquez	Sep 21, 2018 08:18 AM	Task reassigned to Erika Enriquez.	Add Attachment
Bradley Karkanen	Sep 19, 2018 10:12 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Sep 19, 2018 10:12 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Reggie Johnson	Sep 17, 2018 04:39 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Reggie Johnson	Sep 17, 2018 04:39 PM	laptop is in outbox	Add Attachment
Bradley Karkanen	Sep 17, 2018 04:38 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Sep 17, 2018 04:29 PM	**This is an outgoing email** Hi Cheryl , I need some additional information regarding service request #68223 Description: Sophos Installation/Now a full reimage We have completed reimaging you desktop. When would be a good time for us to come by and set up your computer? Thanks, UCS Tech	Add Attachment Public
Reggie Johnson	Sep 17, 2018 04:28 PM	Laptop is imaged and ready for deployment. Sending email for availability.	Add Attachment
Bradley Karkanen	Sep 17, 2018 08:14 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Bradley Karkanen	Sep 17, 2018 08:14 AM	Laptop has been imaged. It is working on its first boot now.	Add Attachment
Bradley Karkanen	Sep 14, 2018 03:19 PM	**This is an outgoing email** Hi Cheryl , I need some additional information regarding service request #68223 Description: Sophos Installation We need to reimage your machine to get it back up and running. We can take this opportunity to upgrade your machine to Windows 10. Windows 7 support ends in 16 months so it may be easier for you to upgrade now rather then imaging halfway through a year. Let me know what works for you. Thanks!	Add Attachment Public
Shandelle Plasker	Sep 14, 2018 03:06 PM	she saved her files	Add Attachment
Shandelle Plasker	Sep 14, 2018 03:05 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shandelle Plasker	Sep 14, 2018 03:05 PM	Brought in laptop	Add Attachment
Shina Oladiti	Sep 13, 2018 11:02 AM	**This is an email** Yes I think I'm still having the problem. I can bring the laptop in tomorrow if that works. I can just bring it to UCS and leave it with you if that works.	Add Attachment
Megan Thibeault	Jul 19, 2018 07:48 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 19, 2018 07:48 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 19, 2018 07:48 AM	Shina I'm putting this in your queue since you have 68125.	Add Attachment
Megan Thibeault	Jul 19, 2018 07:47 AM	It looks like this is a grant laptop so I don't think she needs to give it back. Please still get Sophos installed on it.	Add Attachment
John Rushing	Jul 06, 2018 08:09 AM	SR 68125, she is getting a NEW GFA computer. We should be able to transfer her to the new computer with Sophos and not have to install on her old system.	Add Attachment
John Rushing	Jul 06, 2018 07:59 AM	The computer was experiencing issues installing Sophos. The computer currently is out of town and running Avast. We will need to get Sophos back on it once she is back on campus.	Add Attachment