Service Request Ticket - # 68228

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 06, 2018 09:29 AM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130519[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WGBFZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WGBFZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; ***Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop JAN2016 CANCELLED MAY2017 DO NOT REINSTALL***

Wired NIC F8:B1:56:C5:A9:3F

TECHS Submitted by Robbie Downin Contact rdownin17@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
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Entered by Date Memo
Robbie Downin Jul 06, 2018 11:29 AM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Jul 06, 2018 11:29 AM 
Investigated the room, the computer was set up as 
an office station. Didn't have any loaner stickers 
and was marked as that room with blue tape, so I 
removed from active loaners.
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Robbie Downin Jul 06, 2018 09:31 AM 
Pushed SCCM client, waiting on more information
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Robbie Downin Jul 06, 2018 09:29 AM 
Inventory has it with Ben Lipp in Valsetz 216 
since the end of February/mid March. It's in the 
list of active loaners but not loaned out, needs 
investigating
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