Service Request Ticket - # 68240

Service Request Ticket - # 68240

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jul 06, 2018 01:17 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171238 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWV1UZHV2H	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	88:E9:FE:75:BB:05
	Bluetooth NIC	88:E9:FE:77:70:63

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 18, 2018 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 18, 2018 11:15 AM	When in into the path on his library and deleted that file that is sitting there. I had to delete it manually.	Add Attachment
Shina Oladiti	Jul 16, 2018 09:56 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Peter Puettmann	Jul 16, 2018 08:01 AM	office hours are one Wednesdays from 10-3 so maybe try showing up then?	Add Attachment
Megan Thibeault	Jul 13, 2018 07:46 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jul 12, 2018 10:37 AM	left VM	Add Attachment
Peter Puettmann	Jul 12, 2018 08:53 AM	went back and called a few times. no response.	Add Attachment
Megan Thibeault	Jul 11, 2018 03:24 PM	Update?	Add Attachment
Peter Puettmann	Jul 11, 2018 10:12 AM	showed up and they werent there. their office hours are from 10-3 so i will go back within that time frame	Add Attachment
Megan Thibeault	Jul 11, 2018 08:50 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Jul 10, 2018 03:19 PM	Erika, will go in tomorrow to work with her on this task.	Add Attachment
Shina Oladiti	Jul 09, 2018 04:43 PM	**This is an email** Hi, I am expecting someone from UCS today. If she comes, I will let her know about your message. If not, could you come tomorrow at 10:00 am? Best,	Add Attachment
Shina Oladiti	Jul 09, 2018 08:25 AM	Sent an email for availability.	Add Attachment
Brittany Franklin	Jul 09, 2018 08:07 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Emma Feldman	Jul 06, 2018 01:17 PM	Sophos Central Event Details for Western Oregon University What happened: We detected a potentially unwanted application (PUA) on a computer. PUAs are not malicious but are often considered unsuitable for corporate networks. Where it happened: W20171238 Path: /Users/marroquinj/Library/Caches/com.apple.Safari/WebKitCache/Version 12/Records/E8B875FC602DCFD178CE9B30F6C96ED01F7C9C66/Resource/15B34743FABF9EA5B67AEEDD9A3E2ADB261755FB What was detected: Coinhive JavaScript cryptocoin miner User associated with device: W20171238\marroquinj How severe it is: Medium What Sophos has done so far: We blocked access to the PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page. Select the PUA alert. To remove the PUA, click Clean up PUA(s). If you want to let it run, click Authorize PUA(s). Authorize PUAs will apply to all your computers, not just the one in this alert. Help sources: Sophos Central specific articles: http://sophos.com/support/knowledgebase/b/9000.aspx. Sophos Central Frequently Asked Questions (FAQ) - http://www.sophos.com/support/knowledgebase/119598.aspx. Sign in to https://central.sophos.com/ for more information	Add Attachment