Service Request Ticket - # 68249

Service Request Information

CONTACT Name Danner, Natalie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2018 12:40 PM
Department College of Education Phone 89248
Location Email dannern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150623[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RT0WDGG7D Location PDR room

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;

Wired NIC 38:C9:86:47:13:D5


Wireless NIC 28:F0:76:46:6C:2C


Bluetooth NIC 28:F0:76:46:6C:2D


TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public

Entered by Date Memo
Robbie Downin Jul 10, 2018 03:49 PM
Status changed from (1) Pending to (5) Completed
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Robbie Downin Jul 10, 2018 03:34 PM
Task reassigned to Robbie Downin.
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Robbie Downin Jul 10, 2018 02:34 PM
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Jul 10, 2018 10:53 AM
Please deliver back to office when ready
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Reggie Johnson Jul 10, 2018 08:30 AM
Task reassigned to Reggie Johnson.
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Emma Feldman Jul 09, 2018 02:58 PM
Task reassigned to UCS Tech.
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Emma Feldman Jul 09, 2018 02:58 PM
Task reassigned to Robbie Downin.
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Emma Feldman Jul 09, 2018 02:58 PM
****This is an outgoing email****
Hello Natalie,

Robbie was able to successfully get the computer
from your office and he is currently working on it
now. It should be available for pick up in the
morning but I will email you with any updates or
additional questions.

Thank you,

Emma
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Robbie Downin Jul 09, 2018 02:54 PM
Task reassigned to UCS Tech.
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Robbie Downin Jul 09, 2018 02:54 PM
Turns out she needed a reimage, so the machine is 
in the office on the counter.
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Megan Thibeault Jul 09, 2018 01:20 PM
Task reassigned to Robbie Downin.
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Emma Feldman Jul 09, 2018 12:40 PM
Her computer was re imaged recently and now she is
having trouble connecting to her printer, she is
getting a hold for authentication message.
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