Service Request Ticket

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Service Request Information

CONTACT	Name	Behmard, Hamid	Date	Jul 09, 2018 03:47 PM
	Department	Mathematics	Phone	88869
	Location		Email	behmarh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171006 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	D25WV0F2J1GN	Location	Loaner shelf (updated 10/10/23)
	CPU	3.4GHz Quad-Core Intel Core i5
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552; TRANSFERRING from W#20120654 JULY2017: MATLAB individual perpetual pc license(#171383)He has access online to install himself,Acrobat DC PRO INSTEAD: Adobe Acrobat Pro 11 license P0089918, and Camtasia for MAC v2.10.2 VISA20140600 MAY2015 on SR#68254
	Wired NIC	78:7B:8A:D6:37:CD
	Wireless NIC	24:F6:77:10:91:76
	Bluetooth NIC	24:F6:77:10:91:77

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 17, 2018 04:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jul 17, 2018 04:43 PM	Inventory is updated accordingly.	Add Attachment
Shina Oladiti	Jul 17, 2018 04:42 PM	Delivered and setup. Connects him with printers. I also brought back the old iMac. with the WOU#20120654	Add Attachment
Shina Oladiti	Jul 16, 2018 09:53 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jul 16, 2018 09:53 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jul 16, 2018 09:52 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 16, 2018 08:06 AM	**This is an email** Thanks Adeshina, How about if we plan to setup the new Mac machine on Tuesday or Wednesday of the next week? Thank you.	Add Attachment
Shina Oladiti	Jul 13, 2018 04:35 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 13, 2018 04:35 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Jul 13, 2018 04:33 PM	Prepped and ready for delivery. Additional software are installed.	Add Attachment
Shina Oladiti	Jul 13, 2018 11:37 AM	Imaging this machine presently.	Add Attachment
Tricia Flaherty	Jul 12, 2018 04:31 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 12, 2018 04:28 PM	MATLAB individual perpetual pc license(#171383)He has access online to install himself; T:\MATLAB\2017b Acrobat DC PRO INSTEAD: Adobe Acrobat Pro 11 license P0089918; Camtasia for MAC v2.10.2 VISA20140600 MAY2015 Software key and installer can be found at: T:\camtasia\Camtasia_MACv2.x	Add Attachment
Jacob McMurrin	Jul 09, 2018 03:47 PM	Replace W#20120654 to W#20170016. 27 inch Imac, on the inventory Counter GFA setup Form in ITC 008	Add Attachment