Service Request Ticket

Service Request Information

CONTACT	Name	Willard, Jennifer	Date	Jul 09, 2018 05:00 PM
	Department	Criminal Justice	Phone	88733
	Location		Email	willardj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130734 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35D6M02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35D6M02	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:99:CF:9C

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 10, 2018 04:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jul 10, 2018 04:44 PM	done	Add Attachment
Megan Thibeault	Jul 10, 2018 04:08 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 10, 2018 04:08 PM	Can you look into this please	Add Attachment
Robbie Downin	Jul 10, 2018 03:49 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Jul 10, 2018 03:08 PM	Task reassigned to Robbie Downin.	Add Attachment
Peter Puettmann	Jul 10, 2018 03:07 PM	ACTUALLY in maaske 209	Add Attachment
Megan Thibeault	Jul 10, 2018 12:20 PM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Jul 09, 2018 05:00 PM	She was able to connect to the printer, but what she sends to the printer will not print or respond. She could not find the WOU number on the printer but she provided her WOU computer #20130734	Add Attachment