Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 10, 2018 09:26 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25L61E0DNML	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0091591
	Wired NIC	10:DD:B1:EA:5E:75
	Wireless NIC	EC:35:86:2D:C1:00
	Bluetooth NIC	EC:35:86:2D:C1:01

TECHS	Submitted by	Yumin Chen	Contact	ychen13@wou.edu	889285
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Jul 11, 2018 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Jul 11, 2018 02:08 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Jul 11, 2018 02:08 PM	Loaner is in and in place. Updated in AD and inventory	Add Attachment
Megan Thibeault	Jul 11, 2018 09:23 AM	Is the loaner ready and in place?	Add Attachment
Megan Thibeault	Jul 11, 2018 09:23 AM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Jul 10, 2018 09:27 AM	Loaner 20121222 will be going in place of it.	Add Attachment
Yumin Chen	Jul 10, 2018 09:26 AM	The computer was unable to find the hard drive. Will be sending it to PDR and putting a loaner there for replacement.	Add Attachment