Service Request Ticket - # 68268

Service Request Ticket - # 68268

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Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jul 10, 2018 04:15 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170915 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag	5PBYQP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	5PBYQP2	Location	Upward Bound
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5F:AE:5E

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 20, 2018 02:27 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jul 20, 2018 02:27 PM	Done!	Add Attachment
Shina Oladiti	Jul 20, 2018 02:26 PM	Setup done, brought back C: WOU#20101171 and M: WOU#20031100	Add Attachment
Shina Oladiti	Jul 20, 2018 07:56 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Jul 16, 2018 10:45 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Shina Oladiti	Jul 16, 2018 08:10 AM	**This is an email** Thank you! Friday, July 20th would be a good day to schedule. Would 11 a.m. work? These will both be replacing existing stations. Can you tell me a little more about moving files from those machines? Other than making sure things aren't saved to the desktop are there other files/places I should check? They are both student worker stations, so not computers I use regularly. If there are any instructions, I can pass them along to the students who primarily use them. Thank you, ~Shondra	Add Attachment
Shina Oladiti	Jul 13, 2018 04:35 PM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	Jul 13, 2018 11:05 AM	Available today until 2:30pm	Add Attachment
Bradley Karkanen	Jul 13, 2018 11:02 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Shina Oladiti	Jul 12, 2018 12:27 PM	****************** Update in AD ******************	Add Attachment
Shina Oladiti	Jul 12, 2018 12:26 PM	Prepped and ready for delivery.	Add Attachment
Peter Puettmann	Jul 12, 2018 11:10 AM	put computer back in 008. left VM for availability	Add Attachment
Peter Puettmann	Jul 11, 2018 08:14 AM	at standup desk	Add Attachment
Jacob McMurrin	Jul 10, 2018 04:56 PM	Replacing following computer 20130570(Laptop)&W#20031100 ( monitor)- Different Work station Remiage laptop and return to Shondra	Add Attachment
Jacob McMurrin	Jul 10, 2018 04:15 PM	Dell Optiplex 7050 W#20170915 to Monitor W#20170916. For Shondra Russell in Upward bound location APSC 510E. Located in ITC008	Add Attachment