Service Request Ticket

Service Request Information

CONTACT	Name	Kavanagh, Richard	Date	Jul 11, 2018 12:02 PM
	Department	University Computing Solutions	Phone	88323
	Location		Email	kavanagr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161105 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	3ZFM2H2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:D6:69:C7
	Wireless NIC	F8:59:71:01:A0:77

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jul 16, 2018 04:02 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Jul 12, 2018 02:01 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jul 12, 2018 02:01 PM	Moved in AD	Add Attachment
Bradley Karkanen	Jul 12, 2018 02:01 PM	Finished imaging	Add Attachment
Bradley Karkanen	Jul 11, 2018 03:10 PM	On the desk imaging	Add Attachment
Megan Thibeault	Jul 11, 2018 02:48 PM	Please get this going	Add Attachment
Megan Thibeault	Jul 11, 2018 02:48 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Jul 11, 2018 12:12 PM	He currently has a loaner that can come back to UCS W#20130704 (Bradley has already taken W#20130360 back to his desk area since it was not working).	Add Attachment
Jacob McMurrin	Jul 11, 2018 12:02 PM	W#20130360 replacing new PC laptop W# 20161105 W#20130360 replacing monitor #1 STD 23.8inch W# 20161057 W#20130360 replacing 2nd monitor 27 inch W#20170969 W#20130360 Dell dock W#20170242뺭 Order is for Richard Kavanagh, located in ITC 008	Add Attachment