Service Request Ticket - # 68277

Service Request Ticket - # 68277

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Service Request Information

CONTACT	Name	Russell, Shondra	Date	Jul 11, 2018 12:28 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171009 (opens in a new window)	Bldg/Room	APSC 501
	Service Tag	392DRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	392DRP2	Location	Upward Bound
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4C:06:71

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 20, 2018 02:28 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jul 20, 2018 02:27 PM	Setup completed	Add Attachment
Shina Oladiti	Jul 20, 2018 07:56 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Peter Puettmann	Jul 16, 2018 11:12 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jul 16, 2018 08:11 AM	**This is an email** Thank you! Friday, July 20th would be a good day to schedule. Would 11 a.m. work? These will both be replacing existing stations. Can you tell me a little more about moving files from those machines? Other than making sure things aren't saved to the desktop are there other files/places I should check? They are both student worker stations, so not computers I use regularly. If there are any instructions, I can pass them along to the students who primarily use them. Thank you, ~Shondra	Add Attachment
Shina Oladiti	Jul 13, 2018 04:36 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 13, 2018 04:36 PM	********************* Update in AD *********************	Add Attachment
Shina Oladiti	Jul 13, 2018 04:36 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Jul 13, 2018 04:35 PM	Prepped and ready for delivery.	Add Attachment
Peter Puettmann	Jul 12, 2018 11:18 AM	Note to TECH: Talk with Shondra about re-imaging laptop and what it will be used for next in Upward Bound	Add Attachment
Shina Oladiti	Jul 11, 2018 03:09 PM	Image in progress.....	Add Attachment
Jacob McMurrin	Jul 11, 2018 12:28 PM	Dell Optiplex 7050 for Shondra Russell, they are located in APSC 501E. W#20171009 the equipment is located in ITC 008 order contact Shondra Russell APSC 501 this is replacing(NOT GFA) W#20130569 PC laptop (will use existing monitor) Note to TECH: Talk with Shondra about re-imaging laptop and what it will be used for next in Upward Bound	Add Attachment