Service Request Ticket

Service Request Information

CONTACT	Name	Mullan, Savanna	Date	Jul 12, 2018 04:31 PM
	Department	Human Resources	Phone	88125
	Location		Email	mullans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130521 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WG8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop SEPT2017
	Wired NIC	F8:B1:56:C5:A2:F7

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 13, 2018 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 13, 2018 11:36 AM	I also showed her how to use Cute PDF.	Add Attachment
Shina Oladiti	Jul 13, 2018 11:35 AM	Installed Acrobat Pro DC, and it is working fine.	Add Attachment
Tricia Flaherty	Jul 13, 2018 10:34 AM	She should already have Acrobat Pro DC but it may have not been reloaded after a re-image recently. Please make sure the Acrobat Pro DC is installed and running properly to "print as PDF" on her PC desktop, she is changing positions and will need this function working	Add Attachment
Tricia Flaherty	Jul 13, 2018 10:31 AM	I had a sepeare request through purchasing on the station, here is the station number I was given. W#20130521	Add Attachment
Shina Oladiti	Jul 12, 2018 04:59 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jul 12, 2018 04:31 PM	**This is an email** Hello! I used to be able to Print to PDF in Word and I am no longer able to. I tried to add it in "add a printer" but I am unable to do so. Is anyone available to help me with this?	Add Attachment