Service Request Ticket - # 68329

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 17, 2018 09:00 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130039[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C01GMX1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. C01GMX1 Location PDR

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P00TBA downgraded to Pro Plus 2010

Wired NIC F0:1F:AF:29:AC:A2


Wireless NIC 0C:84:DC:8E:6F:24


Bluetooth NIC 24:FD:52:34:E5:A1

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jul 20, 2018 11:47 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jul 20, 2018 11:47 AM 
she picked up laptop
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Gino Salazar Jul 19, 2018 03:30 PM 
Looks good
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Gino Salazar Jul 19, 2018 03:30 PM 
It's in the outbox
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Gino Salazar Jul 19, 2018 03:26 PM 
Task reassigned to Reggie Johnson.
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Gino Salazar Jul 17, 2018 09:07 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Jul 17, 2018 09:00 AM 
Computer is in the inbox w/ charger. She is having 
issues with it being really slow and the sensource 
program freezing. Will also need sophos updates 
while its here.
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