Service Request Ticket - # 68352

Service Request Information

CONTACT Name Robertson, Brianna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2018 11:20 AM
Department Library & Media Services Phone 88883
Location Email robertsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20121144[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4600DN Laser Printer
Serial No. XLT283505 Location PDR

Model 4600/DN Hostname hl-tsunit.wou.edu
Notes 55ppm, Network, 1X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V, 1200dpi x 1200dpi (B&W), 650sheet(s) Capacity / Legal (8.5 in x 14 in) IP: 140.211.112.41 Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D8:BE:E1

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jul 18, 2018 03:54 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 18, 2018 03:54 PM 
Drum Cartridge was bad. Swap it and it worked 
great.
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Brighton Bohnenkamp Jul 18, 2018 11:20 AM 
****This is an email****
Hello.

We have a printer in the library in one of our 
staff areas that isn't printing well. The 
cartridge was just replaced not too long ago, 
but it is printing a faded strip down the 
middle of the page. The barcode on it is 
#20121144[Edit Inv]. When I try to run some kind of a 
cleaning process, it is requiring a passcode to 
get into the "Tools" area. Is this something 
you can help us with? The printer is located in 
room 209.

Thank you,
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