Service Request Ticket - # 68369

Service Request Ticket - # 68369

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jul 19, 2018 08:31 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130521 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WG8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop SEPT2017
	Wired NIC	F8:B1:56:C5:A2:F7

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 22, 2019 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Jul 23, 2018 12:02 PM	Task reassigned to Self Resolved.	Add Attachment
Erika Enriquez	Jul 19, 2018 11:37 AM	Left VM	Add Attachment
Erika Enriquez	Jul 19, 2018 10:34 AM	**This is an outgoing email** Hi Brittany, I need some additional information regarding service request #68369 Description: 7/18 sophos update we were just wondering when it would be a good time to come and do this for you. Thank you, Erika	Add Attachment Public
Brittany Franklin	Jul 19, 2018 10:33 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20130521 Path: C:\Users\mullans\AppData\Local\Temp\db7cbc48-58c7-4902- 81dc-df4d17d0e944\sqlite3.dll	Add Attachment
Brittany Franklin	Jul 19, 2018 10:32 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20130521 Path: C:\Users\mullans\AppData\Local\Temp\db7cbc48-58c7-4902- 81dc-df4d17d0e944\plds4.dll What was detected: Generic ML PUA User associated with device: MASH\mullans How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment
Erika Enriquez	Jul 19, 2018 09:11 AM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Jul 19, 2018 08:31 AM	sophos needs a manual cleanup on this machine in admin 306	Add Attachment