Service Request Ticket

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Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Jul 19, 2018 02:37 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171120 (opens in a new window)	Bldg/Room	NS 004
	Service Tag	CSLGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLGRP2	Location	NS004 Lab station #01
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A9:13

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 06, 2018 01:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 06, 2018 01:37 PM	Paul is working on the network, cables are connected already.	Add Attachment
Shina Oladiti	Dec 06, 2018 01:36 PM	004 is all good, changed the battery of all the keyboards and mouse except the last one at the back with W#20171131	Add Attachment
Shina Oladiti	Dec 05, 2018 01:02 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Nov 30, 2018 07:34 AM	Double check software list on Google Docs-make sure all software is loaded. We will be setting these up next week.	Add Attachment
Gino Salazar	Nov 29, 2018 02:45 PM	20171124-20171127 imaging on small stand up desk	Add Attachment
Robbie Downin	Nov 29, 2018 01:43 PM	Started W#20171120 - W#20171123 imaging	Add Attachment
Megan Thibeault	Nov 29, 2018 07:57 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 29, 2018 07:57 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Nov 29, 2018 07:57 AM	Bradley finished this image, lets get the cpu's imaged.	Add Attachment
Megan Thibeault	Oct 16, 2018 07:38 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Oct 16, 2018 07:38 AM	This is happening in Winter term. We will start imaging these stations soon.	Add Attachment
Bradley Karkanen	Oct 10, 2018 08:25 AM	Task reassigned to Megan Eichler.	Add Attachment
Tricia Flaherty	Jul 19, 2018 04:06 PM	Here is the correct list of W#s for NS004 at 12 QTY computers W#20171120 - W#20171131 on rack monitors W#20171208 - W#2017121219 on wall in boxes	Add Attachment
Tricia Flaherty	Jul 19, 2018 02:48 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Jul 19, 2018 02:46 PM	Status changed from (5) Completed to (4) On Hold	Add Attachment
Jacob McMurrin	Jul 19, 2018 02:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob McMurrin	Jul 19, 2018 02:37 PM	12 Dell 24 Monitor 23.8in for Natural Science 004 Lab. W#20171208-20171219 located in ITC008 Hold until Fall 2018.	Add Attachment