Service Request Ticket - # 68388

Service Request Information

CONTACT Name VanOcker, Kailey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2018 09:01 AM
Department Facilities Services Phone
Location Email vanockerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130707[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3596M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 3596M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Microsoft Project standard 2019 UCS2018008903 (installed as 2016 until we test purchasing through Office Deployment tool(ClickToRun) APR2019;

Wired NIC 34:17:EB:99:CA:A6

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jul 20, 2018 10:13 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jul 20, 2018 10:13 AM 
MalwareBytes Uninstalled
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Yumin Chen Jul 20, 2018 09:36 AM 
Scheduled at 10am
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Megan Thibeault Jul 20, 2018 09:13 AM 
Task reassigned to Yumin Chen.
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Emma Feldman Jul 20, 2018 09:01 AM 
She needs MalwareBytes uninstalled from her computer. 
She asked for a 15 minute heads up before someone
comes by.
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