Service Request Ticket - # 68392

Service Request Ticket - # 68392

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Service Request Information

CONTACT	Name	Horsey, Trina	Date	Jul 20, 2018 10:14 AM
	Department	University Housing	Phone	88658
	Location		Email	horseyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170503 (opens in a new window)	Bldg/Room	WUC Info Desk
	Service Tag		Description	Xerox VersaLink B400/DN Monochrome Laser Printer
	Serial No.	6HB013618	Location	replacement printer for ZIPPY
	Model	B400/DN	Hostname	uc-zippy
	Notes	47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for workteams of 3 to 15 users -Memory 2GB standard; On P0106183/CDWG: Xerox 550-Sheet Tray #497K13620; IP ADDRESS:	Ink/Toner Refill
	Wired NIC	9C:93:4E:6A:B0:1B

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 25, 2018 07:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 23, 2018 07:48 AM	Telecom needs to activate her jack then we need to check on printers again. She said it is not working.	Add Attachment
Shina Oladiti	Jul 20, 2018 04:52 PM	Left VM for Ryan.	Add Attachment
Shina Oladiti	Jul 20, 2018 04:52 PM	Printers are all setup. I think Ryan Jennings could help with the Conference Programmer. Will forward the request to him.	Add Attachment
Emma Feldman	Jul 20, 2018 10:47 AM	**This is an email** Another issue is happening as well. I am not able to get into Conference Programmer either. I'm not sure what the problem is as I'm on the same machine, I just moved offices...I may need help with that as well.	Add Attachment
Emma Feldman	Jul 20, 2018 10:24 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Emma Feldman	Jul 20, 2018 10:24 AM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	Jul 20, 2018 10:24 AM	**This is an email** #20170503 #20120294 Not sure about this number but the printer is called "Tank" and the number we could find is: 33463	Add Attachment
Shina Oladiti	Jul 20, 2018 10:24 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Emma Feldman	Jul 20, 2018 10:16 AM	Emailed her asking for WOU#, waiting for response	Add Attachment
Emma Feldman	Jul 20, 2018 10:14 AM	**This is an email** I have recently moved offices, from Ackerman 165 to WUC 210 D. Would it be possible to have the printers located here in Student Engagement loaded on my machine at some point?	Add Attachment