Service Request Ticket - # 68393

Service Request Information

CONTACT Name Howard, Ava   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2018 10:19 AM
Department Natural Science Division Phone 88702
Location Email howarda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080241[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag JT935H1 Description Dell OptiPlex 755 2.66GHz, 6M, VT 1333 FSB
Serial No. JT935H1 Location Lab Loaner

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Software Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P00P0067394

Wired NIC 00:21:70:2C:50:33

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Brighton Bohnenkamp Jul 30, 2018 10:40 AM 
she picked up
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Bradley Karkanen Jul 23, 2018 08:33 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Jul 20, 2018 10:41 AM 
****This is an outgoing email****
Hi Ava,

We were just following up with you regarding a service 
request that we have for you.  (#68393)

Description: **Today** Possible dead hard drive

We have tried all of our methods of getting files off of the 
hard drive and it is completely dead unfortunately we were 
not able to recover anything off of it. 


Bradley Karkanen
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Bradley Karkanen Jul 20, 2018 10:35 AM 
Hard drive is dead doesn't show up in Windows
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Emma Feldman Jul 20, 2018 10:19 AM 
Possibly a dead hard drive, see if you can recover
any data.
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