Service Request Ticket

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Service Request Information

CONTACT	Name	Bull, Robbin	Date	Jul 23, 2018 12:01 PM
	Department	The Research Institute	Phone	88562
	Location		Email	robbin.bull@hknc.org

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170547 (opens in a new window)	Bldg/Room	TODD 202
	Service Tag	8N9VYM2	Description	Dell XPS 15 (7thGen IntelCore i7-7700HQ Quad Core)
	Serial No.	8N9VYM2	Location	OFF CAMPUS w/ TRI MOVE-Robbin Bull
	CPU	Intel Core i7-7700HQ(Quad Core,3.8GHz, 6MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe CC20**(NAMED USER)Robbin Bull FEB2018 Order#10275; TRANSFER FROM W#20130784:CorelDRAW GraphicSuiteX6 VISA2012003433, Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010&Maint release FMPro12Adv; SPSS Stat. PremFacPack Term License (9/20/2018-09/30/2019)emailed 9-2018;
	Wired NIC	9C:EB:E8:71:10:90
	Wireless NIC	9C:B6:D0:F9:AE:11
	Bluetooth NIC	9C:B6:D0:F9:AE:12
	AUX NIC	10:65:30:03:60:20

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Tracking

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Jul 30, 2018 02:36 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Jul 30, 2018 02:36 PM	Installed and delivered.	Add Attachment
Megan Thibeault	Jul 30, 2018 09:02 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Jul 30, 2018 09:00 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Brighton Bohnenkamp	Jul 30, 2018 08:49 AM	in the inbox	Add Attachment
Brighton Bohnenkamp	Jul 30, 2018 08:48 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jul 30, 2018 08:48 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jul 30, 2018 08:48 AM	didn't get programs downloaded back on it, sticky note inside saying which ones she needs	Add Attachment
Peter Puettmann	Jul 27, 2018 11:15 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jul 27, 2018 11:14 AM	delivered	Add Attachment
Bradley Karkanen	Jul 26, 2018 09:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jul 26, 2018 09:51 AM	Imaged and should be fully functional now.	Add Attachment
Peter Puettmann	Jul 24, 2018 04:17 PM	sitting next to ginos desk. awaiting a working image	Add Attachment
Megan Thibeault	Jul 24, 2018 01:56 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jul 24, 2018 01:47 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jul 24, 2018 01:47 PM	Dropped off in box to be reimaged	Add Attachment
Peter Puettmann	Jul 24, 2018 07:50 AM	was supposed to drop it off at end of day yesterday	Add Attachment
Gino Salazar	Jul 23, 2018 02:06 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 23, 2018 02:04 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jul 23, 2018 01:41 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Emma Feldman	Jul 23, 2018 12:01 PM	Experiencing issues when on the internet or trying to get on, the computer keeps crashing/turning off, couldn't really clarify which. Peter updated Sophos on it recently and then this issue started occuring	Add Attachment