Service Request Ticket - # 68451

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 23, 2018 03:44 PM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130570[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. GTNXTZ1 Location PDR

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0093001

Wired NIC EC:F4:BB:0A:0A:2C


Wireless NIC 40:F0:2F:B9:07:24


TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Jul 27, 2018 04:51 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jul 27, 2018 04:51 PM
Delivered laptop and additional keyboard.
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Megan Thibeault Jul 27, 2018 04:10 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Jul 27, 2018 04:10 PM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Jul 27, 2018 04:10 PM
Please return laptop with an external keyboard.
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Gino Salazar Jul 27, 2018 03:34 PM
Task reassigned to UCS Tech.
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Gino Salazar Jul 27, 2018 03:34 PM
Laptop is sitting in the outbox
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Megan Thibeault Jul 27, 2018 03:22 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jul 27, 2018 03:22 PM
Emailed the user info about getting a new keyboard

https://www.amazon.com/Genuine-Dell-Latitude-Keyboard-PK130VG1B00/dp/B079JXV2FV/ref=sr_1_1?ie=UTF8&qid=1532729712&sr=8-1&keywords=PK130VG1B00+dell
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Megan Thibeault Jul 27, 2018 02:52 PM
Task reassigned to Giovanni Salazar.
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Megan Thibeault Jul 27, 2018 02:52 PM
Find a replacement keyboard and send me the link
so we can see if they want to purchase a new
keyboard. 
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Shina Oladiti Jul 27, 2018 12:55 PM
Laptop is on standup desk.
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Shina Oladiti Jul 27, 2018 12:55 PM
Task reassigned to UCS Tech.
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Shina Oladiti Jul 27, 2018 08:41 AM
Task reassigned to Shina Oladiti.
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Gino Salazar Jul 24, 2018 04:49 PM
Task reassigned to UCS Tech.
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Gino Salazar Jul 24, 2018 04:48 PM
99% sure keyboard has to be replaced
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Reggie Johnson Jul 24, 2018 12:00 PM
Task reassigned to Giovanni Salazar.
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Reggie Johnson Jul 24, 2018 12:00 PM
Updated ethernet and 
unknown device 
drivers. Keyboard 
still not working.
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Megan Thibeault Jul 23, 2018 04:14 PM
Task reassigned to Reggie Johnson.
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Megan Thibeault Jul 23, 2018 04:14 PM
You can go pick this up and we can troubleshoot it
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Emma Feldman Jul 23, 2018 03:44 PM
Good afternoon,

We have a laptop that we were using with a docking
station/external keyboard.  We will now be using
it as a laptop only - ie for portable use. 
However, the laptop keyboard isn't really working.
 It doesn't seem to accept keystrokes.  It's an
older laptop, but I'm hoping it can be fixed
enough to be functional.

WOU # 20130570[Edit Inv]
Location: APS 501G (Upward Bound Conference Room)

Please call the UB Office at 503-838-8142 before
coming, just to make sure someone will be in the
office.  I don't personally need to be here so as
long as we have someone here it will be fine. It
is currently in our conference room so that it is
accessible for a tech.  

Thank you,
~Shondra
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