Service Request Ticket

Service Request Information

CONTACT	Name	Olalde, Rosita	Date	Jul 24, 2018 08:58 AM
	Department	Advancement & Foundation	Phone	8-8281
	Location		Email	olalder@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160453 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DCP6TC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	DCP6TC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66571
	Wired NIC	18:DB:F2:36:BA:2C
	Wireless NIC	90:CD:B6:6C:43:51

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jul 27, 2018 11:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 27, 2018 11:13 AM	Done!	Add Attachment
Megan Thibeault	Jul 27, 2018 10:55 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Jul 27, 2018 10:55 AM	having issues with monitor	Add Attachment
Shina Oladiti	Jul 27, 2018 08:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jul 27, 2018 08:59 AM	Brought back in Loaner.	Add Attachment
Shina Oladiti	Jul 27, 2018 08:39 AM	Left VM.	Add Attachment
Shina Oladiti	Jul 25, 2018 03:55 PM	Imaged computer and installing the required software.	Add Attachment
Shina Oladiti	Jul 24, 2018 09:00 AM	Assigned a loaner WOU#20131105	Add Attachment
Shina Oladiti	Jul 24, 2018 08:58 AM	Her laptop reload and requested to login as an admin. It won't allow password reset.	Add Attachment