Service Request Ticket - # 68458

Service Request Information

CONTACT Name Tierney, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2018 12:23 PM
Department Facilities Services Phone 88087
Location Email tierneyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161101[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag J8JL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. J8JL2H2 Location SLGFA

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; AUTODESK Architecture Engineering Construction Collection Multi-user ELD Annual Subscription 04/19/2018-04/18/2019 network license 1 seat; TRANE Trace 700 VISA2018007975; Microsoft Project Standard 2016 UCS201800TBA OCT2018 SR#69899 ; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;

Wired NIC D4:81:D7:D8:3B:BE


Wireless NIC 00:28:F8:FE:0A:BF

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jul 27, 2018 11:04 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jul 27, 2018 11:04 AM 
update inventory accordingly.
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Shina Oladiti Jul 27, 2018 11:00 AM 
Setup completed. Assigned WOU#20120580[Edit Inv] as a loaner
monitor.
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Emma Feldman Jul 27, 2018 09:00 AM 
Called front desk, said she will be there today
until 9:45ish.
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Shina Oladiti Jul 27, 2018 08:42 AM 
Left VM.
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Tricia Flaherty Jul 26, 2018 03:47 PM 
Dock W#20180003[Edit Inv] arrived and was tagged and 
inventoried and  is with laptop W#20161101[Edit Inv].  Please take 
one loaner monitor(updated Inventory for monitor) for 
temporary setup with the dock and laptop.  They have 
made a student workstation out of Finke's old station 
and I am working with Laura Tierney and Michael Smith 
to resolve the station re-purposing that is going on.
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Shina Oladiti Jul 26, 2018 08:14 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jul 26, 2018 08:14 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Jul 26, 2018 08:13 AM 
It is back on the inventory counter.
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Shina Oladiti Jul 26, 2018 08:13 AM 
******************
Update in AD
******************
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Shina Oladiti Jul 26, 2018 08:12 AM 
Prepped and ready for delivery.
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Shina Oladiti Jul 26, 2018 08:11 AM 
Task reassigned to Adeshina Oladiti.
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Jacob McMurrin Jul 24, 2018 12:23 PM 
Laura Tierny is the contact, however this is for a new staff Gabrelia Eyster who is 
replacing the old Construction Manager located in 123A of Planning. Dell 5480 laptop 
W#20161101[Edit Inv] is replacing the Dell optiplex 9020 SFF W#20130716[Edit Inv]. New Laptop is 
Located in ITC 008
 Will be keeping monitors/keyboard/mouse for use with Dell dock and laptop
She Starts July 30th so all equipment needs to be in place by Friday July 27th, make 
note to tech that dock will should arrive Thursday and will be added to the laptop when 
it arrives.
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