Service Request Ticket - # 68460

Service Request Information

CONTACT Name Holbert, Andrew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2018 01:01 PM
Department VP Student Affairs Phone 89246
Location Email holberta@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160989[Edit Inv] (opens in a new window) Bldg/Room WUC 108A
Service Tag 154YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 154YKH2 Location Colin Haines, Director Veteran's Resource Center

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; Adobe CC 20** NAMED USER JAN2019 SR# account made 1-23-2019/emailed for hainesc@wou.edu;

Wired NIC 50:9A:4C:46:0C:5F

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 06, 2018 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Aug 06, 2018 11:11 AM 
Updated Inventory.
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Yumin Chen Aug 03, 2018 11:14 AM 
Delivered
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Yumin Chen Aug 03, 2018 09:54 AM 
Task reassigned to Yumin Chen.
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Yumin Chen Aug 03, 2018 09:10 AM 
****This is an outgoing email****
Hi Andrew,

I need some additional information regarding 
service request #68460

Description: GFA SETUP:Dell Optiplex W#20160989& 
Monitor W#20161043[Edit Inv] to WUC108A replacing W#20110917[Edit Inv] 
for Andrew Holbert 

System is ready to go! What time is go for us to 
come to deliver?

Thanks!
Yumin
UCS
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Public
Yumin Chen Aug 03, 2018 09:10 AM 
Ready for deliver
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Yumin Chen Aug 02, 2018 08:27 AM 
Imaging...
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Tricia Flaherty Jul 27, 2018 05:18 PM 
new cpu is W#20160989[Edit Inv] replacing W#20110917[Edit Inv]
new monitor is W#20161043[Edit Inv]
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Tricia Flaherty Jul 24, 2018 04:05 PM 
he can keep an older monitor if he wants dual displays
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Jacob McMurrin Jul 24, 2018 01:01 PM 
Dell 24 monitor for Andrew Holbert in WUC 108A. Replacing 
W#20110917[Edit Inv] with W#2016143 Located in ITC008. 
Also will be replacing W#20110243[Edit Inv] and W#20091381[Edit Inv] with 
W#20160989[Edit Inv]
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