Service Request Ticket - # 68469

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2018 09:03 AM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160904[Edit Inv] (opens in a new window) Bldg/Room RWEC 230
Service Tag Description Apple MacBook Air 13-inch #Z0TB
Serial No. C1MTP1B4H3QK Location Carmen Caceda, Bilingual Program

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScreenFlow 6 VISA2016006155 FEB2017--SCREENFLOW MOVE TO W#20141079 at Camen's request see SR67366 MAY2018 UPGRADED ScreenFlow 9 VISA2019010932 APR2020 ORDER11900;

Wireless NIC D4:61:9D:13:00:F0


Bluetooth NIC D4:61:9D:13:00:F1

TECHS Submitted by Shina Oladiti Contact soladiti13@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Sep 20, 2018 03:25 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Sep 20, 2018 03:25 PM 
All good
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Brighton Bohnenkamp Sep 20, 2018 03:11 PM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Sep 20, 2018 12:48 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Sep 20, 2018 10:46 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Sep 19, 2018 03:52 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Sep 19, 2018 09:31 AM 
Task reassigned to Erika Enriquez.
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Reggie Johnson Sep 17, 2018 10:12 AM 
****This is an outgoing email****
Hi Carmen,

I need some additional information regarding 
service request #68469

Description: *9/17*Sophos Update

We are contacting you because we'd like to know 
when you would be available for us to come by 
your office to update your sophos application.

Thanks,

UCS Tech
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Public
Peter Puettmann Aug 29, 2018 08:48 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Aug 24, 2018 08:08 AM 
Priority changed from (2) High Priority to (3) Priority.
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Peter Puettmann Aug 22, 2018 02:48 PM 
Status changed from (1) Pending to (2) Scheduled
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Brighton Bohnenkamp Aug 21, 2018 04:20 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Brighton Bohnenkamp Aug 21, 2018 04:19 PM 
Good afternoon, 
I got a phone called stating that I need to 
take my 2016 computer to UCS so that you can 
install the anti-virus. Unfortunately, I'm out 
of the country until September 17th. I'll get 
in touch with you as soon as I'm at the 
university that time.
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Peter Puettmann Aug 21, 2018 09:56 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Peter Puettmann Aug 21, 2018 09:56 AM 
left vm
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Peter Puettmann Aug 21, 2018 09:51 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Megan Thibeault Aug 21, 2018 09:06 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Aug 21, 2018 09:06 AM 
only W20160904
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Brighton Bohnenkamp Jul 26, 2018 11:57 AM 
Two computers need updates:
20160904[Edit Inv]
20150682[Edit Inv]
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Shina Oladiti Jul 26, 2018 09:17 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shina Oladiti Jul 26, 2018 09:03 AM 
****Laptop****
Update Sophos for security purpose.
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