Service Request Ticket - # 68489

Service Request Information

CONTACT Name Davis, Lacey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2018 09:37 AM
Department VP Finance & Administration Phone 89260
Location Email davisld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20170138[Edit Inv] (opens in a new window) Bldg/Room HWC 105
Service Tag Description Crestron presentation gateway #AM-101 (AirMedia)
Serial No. 17198221 Location Smart Classroom
TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jul 26, 2018 10:59 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jul 26, 2018 10:59 AM 
Switched the sound output device to laptop to 
fix sound issues. Lacey also couldn't use 
Banner in firefox, so we updated Java to 181 
and added an exception in Java configuration. 
Upon restart Banner was loading fine.
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Megan Thibeault Jul 26, 2018 09:54 AM 
Double check W# this one looks wrong
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Megan Thibeault Jul 26, 2018 09:54 AM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Jul 26, 2018 09:54 AM 
Ask Shina to go with you
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Brighton Bohnenkamp Jul 26, 2018 09:37 AM 
Her voicemails through google play are not giving 
off any sound
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