Service Request Ticket

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Service Request Information

CONTACT	Name	Pardew, Mickey	Date	Jul 26, 2018 09:48 AM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130555 (opens in a new window)	Bldg/Room	RWEC 118
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334FDV30	Location	Mickey Pardew, Primary Station
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993; Filemaker Pro v13 from P0097147
	Wired NIC	68:5B:35:B2:87:19
	Wireless NIC	60:03:08:EB:D3:C0
	Bluetooth NIC	60:03:08:EB:D3:C1

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 23, 2018 07:36 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Aug 23, 2018 07:36 AM	Mickey came in two days ago, this is good to go.	Add Attachment
Megan Thibeault	Aug 21, 2018 11:46 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Aug 21, 2018 09:25 AM	PUA detected: 'Genieo' at '/Users/pardewm/Library/Caches/com.morandeb.AppMDE/fsCachedData/044BC740-C986-4509-95B0-87A8A795BEF8'	Add Attachment
Megan Thibeault	Aug 21, 2018 09:25 AM	**This is an outgoing email** Hi Mickey, I need some additional information regarding service request #68492 Description: Sophos Update We need to remove some Malware off your machine after putting the newest Sophos on it. Please let me know when a good time for a tech to come by and do this. Thanks, Megan	Add Attachment Public
Emma Feldman	Jul 27, 2018 01:02 PM	**This is an email** Hi Emma, I am winding down a summer practicum supervision off campus next week and I will plan to come my your office some afternoon next week. Thanks for letting me know. Mickey	Add Attachment
Emma Feldman	Jul 27, 2018 11:43 AM	**This is an outgoing email** Hello Mickey, We would like to inform you that your computer is needing a re-installation of its Sophos antivirus protection and it is important that we get this done as soon as possible. Are you available to schedule a time for a tech to come do this? You can also bring it to our building if this is more convenient for you. Let us know what is best. Thank you, Emma	Add Attachment
Shina Oladiti	Jul 26, 2018 09:48 AM	**Laptop** Update Sophos for security purpose.	Add Attachment