Service Request Ticket

Service Request Information

CONTACT	Name	Eyo, Affiong	Date	Jul 27, 2018 10:04 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	eyoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160990 (opens in a new window)	Bldg/Room	WUC 212F
	Service Tag	1534LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1534LH2	Location	Student's Office
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0B:BD

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 06, 2018 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 06, 2018 12:18 PM	Setup completed and inventory are up to date.	Add Attachment
Shina Oladiti	Aug 06, 2018 12:17 PM	They requested to keep monitors for intended new hire.	Add Attachment
Shina Oladiti	Aug 06, 2018 12:13 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Aug 03, 2018 04:35 PM	Sent email for availability	Add Attachment
Shina Oladiti	Jul 31, 2018 02:46 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 31, 2018 02:46 PM	Update in AD.	Add Attachment
Shina Oladiti	Jul 31, 2018 02:45 PM	It is back on the inventory counter.	Add Attachment
Shina Oladiti	Jul 31, 2018 10:35 AM	Prepped and ready for delivery. All required software are installed.	Add Attachment
Shina Oladiti	Jul 27, 2018 03:21 PM	Imaging in progress.....	Add Attachment
Jacob McMurrin	Jul 27, 2018 10:04 AM	one cpu W#20160990 and computer W#20161044 replacing old existing CPU W#20130966 and old Computer W#20130887. They are to be delivered to WUC212C for Affiong Eyo asst. Director. CPU and Computer are located in ITC008	Add Attachment