Service Request Ticket - # 68513

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2018 10:19 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110682[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1YDDNS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1YDDNS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Enterprise Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007, WASPLABELER +Barcode Maker 1 User from P0096269

Wired NIC 18:03:73:16:EA:03

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 27, 2018 10:38 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jul 27, 2018 10:38 AM 
She's good to go!
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Megan Thibeault Jul 27, 2018 10:21 AM 
Task reassigned to Giovanni Salazar.
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Emma Feldman Jul 27, 2018 10:19 AM 
Ran sophos and it said that it detected a threat.

genericpuamm detected at C drive/windows/unist.exe

She opened malicios email and pdf earlier but did
not put in her credentials
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