Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Jul 27, 2018 10:21 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160264 (opens in a new window)	Bldg/Room	ITC 001
	Service Tag	GRG6QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRG6QD2	Location	Going to PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:14:B5:01

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	morellk@wou.edu	89201

Entered by	Date	Memo
Kyle Morell			Email Public
Entered by	Date	Memo
Emma Feldman	Nov 06, 2018 03:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Morell	Nov 06, 2018 03:49 PM	Checked with Susie about this issue, she is no longer having this issue	Add Attachment
Gino Salazar	Jul 27, 2018 11:20 AM	Task reassigned to Kyle Morell.	Add Attachment
Gino Salazar	Jul 27, 2018 11:20 AM	Once she gets her account unlocked she should be able to use banner through VDI	Add Attachment
Gino Salazar	Jul 27, 2018 11:20 AM	Computer will most likely need to be reimaged, it's running super slow	Add Attachment
Gino Salazar	Jul 27, 2018 11:19 AM	She is about to contact Dona, getting her account unlocked	Add Attachment
Gino Salazar	Jul 27, 2018 10:49 AM	Susie Carrillo Garcia is the owner of the computer and the one having issues with java	Add Attachment
Megan Thibeault	Jul 27, 2018 10:35 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Jul 27, 2018 10:21 AM	Located in Housing One of the computers is not letting run Banner, it just freezes. He's not sure if it is because of a wrong version of Java.	Add Attachment