Service Request Ticket

Service Request Information

CONTACT	Name	Hernandez-Hunter, Anna	Date	Jul 27, 2018 10:22 AM
	Department	Multicultural Student Services	Phone	88195
	Location		Email	hernana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160991 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	1575LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1575LH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:E2:81

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Aug 06, 2018 12:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Aug 06, 2018 12:27 PM	computer under stand up desk	Add Attachment
Shina Oladiti	Aug 06, 2018 12:13 PM	Task reassigned to Erika Enriquez.	Add Attachment
Shina Oladiti	Aug 03, 2018 04:35 PM	Sent email for availability	Add Attachment
Shina Oladiti	Jul 31, 2018 02:47 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 31, 2018 02:47 PM	**************** Update in AD ****************	Add Attachment
Shina Oladiti	Jul 31, 2018 02:47 PM	Prepped and ready for delivery, it is back on the inventory counter.	Add Attachment
Tricia Flaherty	Jul 27, 2018 05:37 PM	new cpu/computer is W#20160991 replacing W#20130888 new monitor is W#20161045	Add Attachment
Shina Oladiti	Jul 27, 2018 03:21 PM	Imaging in progress.....	Add Attachment
Jacob McMurrin	Jul 27, 2018 10:22 AM	New CPU W#20160991 and New Computer W#20161045 are replacing old CPU W#20130967 and old Computer W#20130888. For Anna Hunter in WUC 212E. Equipment is located in ITC 008	Add Attachment