Service Request Ticket - # 68517

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 27, 2018 10:41 AM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160992[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 150YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 150YKH2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0A:CC

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Aug 06, 2018 12:29 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shina Oladiti Aug 06, 2018 12:14 PM 
Task reassigned to Erika Enriquez.
 Add Attachment
Shina Oladiti Aug 03, 2018 03:00 PM 
Task reassigned to UCS Tech.
 Add Attachment
Reggie Johnson Jul 31, 2018 10:43 AM 
****This is an outgoing email****
Hi Marlene,

I need some additional information regarding service 
request #68517

Description: GFA SETUP: Dell Optiplex PC W#20160992[Edit Inv] 
replacing W#20130889[Edit Inv] & new monitor W#20161046[Edit Inv] to 
WUC212 for front desk

Your desktop is ready for delivery. What time works 
best with your schedule for us to come by and set up 
your new computer?

Thanks,

Reggie
 Add Attachment
Public
Reggie Johnson Jul 31, 2018 10:10 AM 
Image done, ready to 
deliver
 Add Attachment
Tricia Flaherty Jul 27, 2018 05:48 PM 
Dell Optiplex PC W#20160992[Edit Inv] replacing W#20130889[Edit Inv] & 
monitor W#20161046[Edit Inv] to WUC212 for Multicultural Front 
Desk Station; Marlene Lopez-Cruz is contact
 Add Attachment
Tricia Flaherty Jul 27, 2018 05:05 PM 
setup form may be wrong
Add Attachment
Shina Oladiti Jul 27, 2018 03:21 PM 
Imaging in progress.....
 Add Attachment
Jacob McMurrin Jul 27, 2018 10:41 AM 
New CPU W#20160992[Edit Inv] and New Computer W#20161046[Edit Inv] 
are replacing old CPU W#20130968[Edit Inv] and Old Computer 
W#20130889[Edit Inv] for Marlene Lopez-Cruz in Werner University 
Center 212. Equipment is located in ITC008
Add Attachment