Service Request Ticket

Service Request Information

CONTACT	Name	Lopez-Cruz, Marlene	Date	Jul 27, 2018 11:07 AM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	lopezcruzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160993 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	151XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	151XKH2	Location	PDR
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0A:05

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 06, 2018 12:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 06, 2018 12:19 PM	Set up completed and inventory updated accordingly.	Add Attachment
Shina Oladiti	Aug 06, 2018 12:14 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Aug 03, 2018 03:00 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 03, 2018 03:00 PM	Sent email for availability	Add Attachment
Shina Oladiti	Aug 03, 2018 02:39 PM	************** Update in AD **************	Add Attachment
Shina Oladiti	Aug 03, 2018 02:38 PM	Peppered and ready for delivery. It is back on the inventory counter.	Add Attachment
Tricia Flaherty	Jul 27, 2018 05:52 PM	new PC W#20160993 & new monitor W#2016101047 replacing old W#20130890 WUC212 for Marlene Lopez- Cruz's workstation	Add Attachment
Jacob McMurrin	Jul 27, 2018 11:07 AM	New CPU W#20160993 and New Computer W#20161047 are replacing old CPU W#20130969 and Old Computer W#20130890 for Marlene Lopez-Cruz in WUC212. Equipment is located in ITC 008	Add Attachment