done 

Priority changed from (2) High Priority to (5) Low Priority.

Status changed from (7) Waiting for Contact to (2) Scheduled

****This is an email****
Hello:

I will be on sabbatical and not on campus until
January 7, 2019. I will periodically check my
emails but there will be long periods of time when
I will be without internet service.  If you need
help, please contact Linda Kunze in the WOU
Behavioral Sciences Office at 503-838-8344,
kunzel@wou.edu or Dr. Melissa Cannon, Interim
Department Head, Gerontology at 503-838-8512,
cannonm@wou.edu. 

Thank you.  

****This is an outgoing email****
Hi Margaret,

We were just following up with you regarding a
service request that we have for you.  (#68522)

Description: Rename computer to correct
naming/check sophos

We were wondering when a good time for us to stop
by and update your machines name and add the new
Sophos. This should take about 3o minutes at the
most. 

Thanks,
Megan Eichler

Called, and she is in her office, and available 
today. 

****This is an outgoing email****
Hi Margaret,

I need some additional information regarding
service request #68522

Description: Rename computer to correct
naming/check sophos

I am checking to know when you would like me to
come in and take a look o your computer. Your
computer is named wrongly which might result in
access restriction to the computer in the future.

Please get back to us with time and date that you
will be available for us to come in.

~ Shina

No luck when trying to call user, try again later

Rename computer to correct naming, then let
someone know to move it in AD and delete the
current name of:
PY21213MANOOGIM

Contact Margaret Manoogian to get access to the
machine