Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jul 27, 2018 02:42 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	C22FHX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090635 downgraded to Office Pro Plus 2010, Adobe Acrobat Pro XI(11) from P0090635
	Wired NIC	B8:CA:3A:8E:6A:74

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Aug 21, 2018 11:04 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Erika Enriquez	Aug 21, 2018 11:04 AM	Susan griffin was able to help. Name updated and Sophos is good	Add Attachment
Erika Enriquez	Aug 21, 2018 10:54 AM	Contact out of the office 8/20-8/24	Add Attachment
Megan Thibeault	Aug 21, 2018 09:41 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Aug 21, 2018 09:41 AM	Find Sharyne Ryals to let you in	Add Attachment
Megan Thibeault	Aug 21, 2018 09:27 AM	**This is an outgoing email** Hi Megan , I need some additional information regarding service request #68523 Description: Rename computer to correct naming/ check sophos We need to install the newest version of Sophos on your machine. When would be a good time for a tech to stop by? Thanks, Megan	Add Attachment Public
Gino Salazar	Aug 07, 2018 09:20 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shina Oladiti	Aug 02, 2018 11:30 AM	Sent an email for availability.	Add Attachment
Megan Thibeault	Jul 27, 2018 02:54 PM	make sure sophos is installed	Add Attachment
Gino Salazar	Jul 27, 2018 02:47 PM	No answer to phone call	Add Attachment
Megan Thibeault	Jul 27, 2018 02:43 PM	and then have them delete the old name out of AD as well	Add Attachment
Megan Thibeault	Jul 27, 2018 02:42 PM	Please rename and have someone move it in AD old name SS21214SWEDOE	Add Attachment