Service Request Ticket - # 68549

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 30, 2018 03:10 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130522[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WM8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WM8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:AF:40

TECHS Submitted by Reggie Johnson Contact rjohnson17@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Jan 22, 2019 08:22 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Dec 04, 2018 04:56 PM 
Task reassigned to Self Resolved.
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Brittany Franklin Dec 04, 2018 04:56 PM 
I think this got fixed by moving from ESR to Quantum.
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Megan Thibeault Jul 31, 2018 08:07 AM 
Task reassigned to Brittany Newman.
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Reggie Johnson Jul 30, 2018 03:10 PM 
SR for Terry in HR: 
Investigated sophos alert "LoadLib exploit 
prevented in firefox" when user is attempting to 
open a google sheet. After updating firefox and 
restarting the cpu the message did not return and 
google sheets opened with no issue.
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