Service Request Ticket - # 68552

Service Request Information

CONTACT Name Lockwood, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2018 08:21 AM
Department Student Engagement Phone 88088
Location Email lockwoods@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140563[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440, i7-4610M Processor
Serial No. HX60N32 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from XXXX2014004298. AsureID, configured to push ID photos to Oracle db

Wired NIC 34:E6:D7:55:9D:C4


Wireless NIC 80:00:0B:8A:B9:02


Bluetooth NIC 80:00:0B:8A:B9:06

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Aug 07, 2018 10:40 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Aug 07, 2018 10:40 AM 
All done and delivered
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Erika Enriquez Aug 07, 2018 09:20 AM 
finishing up
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John Rushing Jul 31, 2018 08:21 AM 
Laptop's HD went bad.  Ran Dell Diagnostics and it 
was given the ePSA error so I got a new HD from 
Dell.  The HD has been installed and is ready for 
imaging.
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