Service Request Ticket - # 68561

Service Request Information

CONTACT Name Gallagher, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2018 03:57 PM
Department Behavioral Sciences/ Psychological Sciences Phone 88344
Location Email gallaghm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130518[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 9WN8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 12MB)
Serial No. 9WN8FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop JAN2016

Wired NIC F8:B1:56:C5:A6:95

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 01, 2018 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 01, 2018 04:11 PM 
Left VM.
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Shina Oladiti Jul 31, 2018 04:09 PM 
Task reassigned to Shina Oladiti.
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Emma Feldman Jul 31, 2018 03:57 PM 
She was trying to open Excel and it was being very
slow. then she recieved a message that said
"breakpoint has been reached" and her computer
shut off. She was able to turn it back on but
things are still running slowly and she is also
seeing a message that says "network firewall
turned off"
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