Service Request Ticket

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Service Request Information

CONTACT	Name	Goldsworthy-Bishop, Patricia	Date	Aug 01, 2018 12:55 PM
	Department	Social Science	Phone	88464
	Location		Email	goldswop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140775 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	MacBook Pro 13-inch Retina display #MF840LL/A
	Serial No.	C02PQB0SFVH5	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Office for MAC 2011 from XXXX201404298
	Wireless NIC	A4:5E:60:E1:8D:2D
	Bluetooth NIC	A4:5E:60:E1:8D:2E

TECHS	Submitted by	Shina Oladiti	Contact	soladiti13@wou.edu	88925
	Primary Technician		Contact	ncamuso20@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Camuso			Email Public
Entered by	Date	Memo
Nathan Camuso	Mar 09, 2022 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Camuso	Mar 09, 2022 02:16 PM	This computer is replaced so I'm closing the ticket	Add Attachment
Nathan Camuso	Feb 14, 2022 12:39 PM	Task reassigned to Nathan Camuso.	Add Attachment
Nathan Camuso	Feb 09, 2022 02:51 PM	It's about to be replaced, see SR #78767	Add Attachment
Lauryn Aronson	Feb 08, 2022 09:28 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Michael Ellis	Feb 08, 2022 09:26 AM	I don't see this WOU (20140775) in Sophos. Either her machine was replaced, OR it doesn't have sophos.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:45 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 09:45 AM	**This is an outgoing email** Hi Patricia, We were just following up with you regarding a service request that we have for you. (#68575) Description: Sophos Update --- HSS Social Sci. This task has been open since August of 2018 and we would like to get it resolved as soon as possible to maintain the security of all other computers on the school network. Please let me know when you are available so we can get your computer secure again. Thanks, Megan Thibeault	Add Attachment Public
Joe Collinsworth	Mar 16, 2020 12:53 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Mar 04, 2020 07:57 AM	**This is an outgoing email** Hi Patricia, Just checking in again regarding service request #68575 Description: Sophos Update --- HSS Social Sci. This task has been open since August of 2018 and we would like to get it resolved as soon as possible to maintain the security of all other computers on the school network. Please let me know when you are available. Installing updates will only take about 10 minutes. Thank you Joe	Add Attachment Public
Joe Collinsworth	Feb 18, 2020 09:34 AM	This machine doesn't exist in Sophos	Add Attachment
Megan Thibeault	Feb 18, 2020 07:42 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Feb 18, 2020 07:42 AM	Do you want to go to her office to see when she is in her office? This ticket has been open forever!	Add Attachment
Joe Collinsworth	Feb 11, 2020 11:39 AM	**This is an outgoing email** Hi Patricia, I need some additional information regarding service request #68575 Description: Sophos Update --- HSS Social Sci. The Sophos settings on your computer are out of date and need to be updated. UCS is restricting network access for machines that do not have current antivirus updates installed. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Joe Collinsworth	Jan 29, 2020 07:55 AM	**This is an outgoing email** Hi Patricia, I need some additional information regarding service request #68575 Description: Sophos Update --- HSS Social Sci. It looks like the Sophos settings on your computer need to be updated. This could present a security threat to the school network if not resolved soon. Please let me know when you are available so we can come take a look at it. Thank you Joe	Add Attachment Public
Katherine Reynoso	Jan 15, 2020 04:21 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Katherine Reynoso	Jan 15, 2020 04:21 PM	I called her and she said she will look at her schedule	Add Attachment
Joe Collinsworth	Sep 16, 2019 04:18 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Joe Collinsworth	Sep 16, 2019 08:07 AM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Sep 12, 2019 11:33 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Joe Collinsworth	Sep 12, 2019 11:32 AM	**This is an email** Dear Joe, I'm away on sabbatical until January. I have been trying to get ahold of Trisha in UCS about a new computer for a year now, and haven't heard back (I was eligible for a new computer last year, which was why we hadn't done the update - I thought I was getting a new computer) Best, Patricia	Add Attachment
Joe Collinsworth	Aug 26, 2019 11:03 AM	**This is an outgoing email** Hi Patricia, I need some additional information regarding service request #68575 Description: Sophos Update --- HSS Social Sci. We've been trying to get in touch with you to update the antivirus software on your macbook W#20140775. Please let me know when you will be on campus so we can resolve this issue. Thank you Joe	Add Attachment Public
Joe Collinsworth	Aug 08, 2019 08:14 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Joe Collinsworth	Aug 08, 2019 08:14 AM	Front desk said she is traveling with her laptop and will not be back on campus until the fall.	Add Attachment
Joe Collinsworth	Jul 24, 2019 08:39 AM	Left a voicemail	Add Attachment
Megan Thibeault	Jul 24, 2019 07:55 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Jul 24, 2019 07:55 AM	Will you try and contact this user	Add Attachment
Megan Thibeault	Mar 21, 2019 08:01 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 21, 2019 08:01 AM	**This is an email** Patricia, Is there something wrong with your current station? Who did you contact about a new computer? Thanks, Megan	Add Attachment
Megan Thibeault	Mar 21, 2019 07:58 AM	**This is an email** Patricia Goldsworthy-Bishop Wed, Mar 20, 9:55 AM (22 hours ago) to UCS Dear Megan, I am on leave winter and spring terms and am not on campus. I placed a request for a new computer back in fall and have yet to hear back. Best, Patricia	Add Attachment
Alix Karkanen	Mar 19, 2019 01:49 PM	**This is an email** I am currently on leave and will not be responding regularly to emails. If you have a question related to the history department, please contact the department chair, Professor Swedo (swedoe@wou.edu)	Add Attachment
Megan Thibeault	Mar 19, 2019 01:48 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Mar 19, 2019 01:48 PM	**This is an outgoing email** Hi Patricia, We were just following up with you regarding a service request that we have for you. (#68575) Description: Sophos Update --- HSS Social Sci. We have to update sophos on your computer, W20140775. When is a good date and time for a UCS Tech to visit your office and complete this task? Thanks, Megan Eichler	Add Attachment Public
Shina Oladiti	Feb 13, 2019 12:55 PM	Left VM	Add Attachment
Reggie Johnson	Jan 24, 2019 10:17 AM	**This is an outgoing email** Hi Patricia, I need some additional information regarding service request #68575 Description: Sophos Update --- HSS Social Sci. We have to update sophos on your computer, W20140775. When is a good date and time for a UCS Tech to visit your office and complete this task? Reggie UCS Tech	Add Attachment Public
Brittany Franklin	Jan 24, 2019 09:27 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Brittany Franklin	Jan 24, 2019 09:27 AM	What's the status on this one? Is it already done? If there's a W#, I can look in Sophos to check.	Add Attachment
Megan Thibeault	Aug 23, 2018 10:21 AM	**This is an email** Dear Megan, I am off-campus until the term begins. I am checking into getting a new machine in the fall, so had just planned on waiting until I get the new machine to set up the new software. Thanks, Patricia	Add Attachment
Megan Thibeault	Aug 21, 2018 09:31 AM	**This is an outgoing email** Hi Patricia, I need some additional information regarding service request #68575 Description: Sophos Update --- HSS Social Sci. We need to install the newest version of Sophos on your machine. When would be a good time for a tech to stop by? Thanks, Megan	Add Attachment Public
Shina Oladiti	Aug 01, 2018 12:55 PM	**Laptop** Update Sophos for security purpose.	Add Attachment