Service Request Ticket - # 68578

Service Request Information

CONTACT Name Lopez-Cruz, Marlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2018 01:02 PM
Department Multicultural Student Services Phone 88424
Location Email lopezcruzm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130889[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 43Q8V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Q8V12 Location Jen Sauer loaner wipe in 2 wks

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:88:73

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 02, 2018 11:24 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 02, 2018 11:24 AM 
Done!
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Megan Thibeault Aug 01, 2018 01:10 PM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Aug 01, 2018 01:10 PM 
Take Robbie with you if he is around so he can see
how this is done.
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Erika Enriquez Aug 01, 2018 01:02 PM 
****This is an email****
Hi,

Could you make a ticket for this? :)

Marlene Lopez-Cruz has a student workstation
(W20130889) where the drive isn't mapping for the
student. I think it may be a profile issue? The
drives map perfectly on VDI, so it isn't a
permissions thing.

Thanks! :)

-- Britt
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