Service Request Ticket - # 68589

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2018 08:39 AM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160748[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FPH8YF2 Description Dell Latitude E5470, i7-6600U, 2.6GHz
Serial No. FPH8YF2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;

Wired NIC D4:81:D7:95:AC:5B


Wireless NIC A8:6B:AD:29:E6:E5

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Aug 06, 2018 08:21 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Yumin Chen Aug 06, 2018 08:21 AM 
****Email Reply****
Hi Yumin,

It seems to have worked itself out! Thanks for 
checking in. You can close my request.
 Add Attachment
Yumin Chen Aug 06, 2018 08:06 AM 
****This is an outgoing email****
Hi Heather,

We were just following up with you regarding a 
service request that we have for you.  (#68589)

Description: **8/2 ** Wireless keyboard/mouse 
lagging

We were wondering if this has been resolved for 
you or if we can still be of assistance with this.  
If so, just let us know, we'll be happy to help.

Thanks,
Yumin Chen
 Add Attachment
Public
Yumin Chen Aug 02, 2018 10:24 AM 
Waiting for result
 Add Attachment
Yumin Chen Aug 02, 2018 09:46 AM 
Try using different USB port for now, everything working fine 
so far
 Add Attachment
Yumin Chen Aug 02, 2018 09:06 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Emma Feldman Aug 02, 2018 08:39 AM 
Whenever she types a sentence, it doens't show up
right away and sometimes types double letters even
though she only pressed it once. Her mouse is also
lagging. She has tried to reboot and is still
experiencing same issue and she also put new
batteries in wireless keyboard to see if that
would help.
 Add Attachment