Service Request Ticket - # 68593

Service Request Information

CONTACT Name Phillips, Alan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2018 11:12 AM
Department University Computing Solutions Phone 88862
Location Email phillipsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171046[Edit Inv] (opens in a new window) Bldg/Room ITC 004
Service Tag CSDCRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSDCRP2 Location Alan Phillips

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Duo, VMware Vsphere 5.5, VanDyke SecureCRT, PL/SQL Developer, PaleMoon, Tinuous, qliqCONNECT, OpenVPN Connect

Wired NIC D8:9E:F3:4B:D5:27

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Jul 26, 2019 10:26 AM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Jul 26, 2019 10:26 AM 
delivered and set up
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Joe Collinsworth Jul 26, 2019 08:59 AM 
****This is an outgoing email****
Hi Alan,

I need some additional information regarding 
service request #68593

Description: **today** GFA SETUP: Dell OptiPlex 
desktop W#20171046[Edit Inv] replacing W#20130529[Edit Inv] to Alan 
Phillps 004 

We finished installing all programs on your new 
computer, please let me know when you have time 
for me to come by and swap it out with the old 
one.

Thank you,
Joe
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Joe Collinsworth Jul 25, 2019 03:26 PM 
Gonna check with Tricia on this when she gets back
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Joe Collinsworth Jul 25, 2019 02:22 PM 
Setup new computer, didn't have a lot of the 
software he needed so I started installing it. 
Some of it was not on the T drive and/or not 
supported
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Gino Salazar Jul 25, 2019 12:04 PM 
Task reassigned to Joe Collinsworth.
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Gino Salazar Jul 25, 2019 11:45 AM 
Okay yeah we can do it today!
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Gino Salazar Jul 25, 2019 11:39 AM 
I will update as I find out more
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Gino Salazar Jul 25, 2019 11:39 AM 
I may have spoke too soon...
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Gino Salazar Jul 25, 2019 11:37 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Gino Salazar Jul 25, 2019 11:37 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Gino Salazar Jul 25, 2019 11:35 AM 
Priority changed from (5) Low Priority to (2) High Priority.
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Gino Salazar Jul 25, 2019 11:35 AM 
He just sent me an email, after lunch time today he will be 
available!!!
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Gino Salazar Apr 02, 2019 10:56 AM 
Updates have been failing, trying the troubleshooter
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Gino Salazar Dec 18, 2018 10:39 AM 
Priority changed from (3) Priority to (5) Low Priority.
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Gino Salazar Dec 18, 2018 10:39 AM 
I don't think this is happening anytime soon, don't send more emails, 
he will let us know when he wants it
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Reggie Johnson Dec 12, 2018 03:40 PM 
****This is an outgoing email****
Hi Alan,

I need some additional information regarding 
service request #68593

Description: **He will let us know** GFA SETUP: 
Dell OptiPlex desktop W#20171046[Edit Inv] replacing 
W#20130529[Edit Inv] to Alan Phillps 004 

Just checking in to see when you would be available 
for us to complete this task. 

Thanks,

Reggie
UCS Tech
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Megan Thibeault Oct 03, 2018 03:01 PM 
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Gino Salazar Oct 03, 2018 02:08 PM 
Task reassigned to UCS Tech.
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Gino Salazar Sep 28, 2018 12:19 PM 
He said not on Friday, he will contact us when it will be a good time.
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Bradley Karkanen Sep 28, 2018 12:01 PM 
Task reassigned to Giovanni Salazar.
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Bradley Karkanen Sep 28, 2018 12:01 PM 
***This is an email***
Anytime before 2 PM today
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Bradley Karkanen Sep 28, 2018 12:00 PM 
***This is an email***
 I want to, but not on a Friday.  I need certain things to work 
over the weekend.  I've been planning day-by-day due to 
my health.  I know I'm out on Tuesday, but am unsure if I can 
make it in on Monday.
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Bradley Karkanen Sep 28, 2018 08:09 AM 
****This is an outgoing email****
Hi Alan,

I need some additional information regarding service 
request #68593

Description:  GFA SETUP: Dell OptiPlex desktop 
W#20171046[Edit Inv] replacing W#20130529[Edit Inv] to Alan Phillps  ITC 
004 

Sorry we've been extremely busy lately and I forgot to get in 
touch with you again. When is a good time to swap out your 
machine?
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Bradley Karkanen Sep 06, 2018 01:32 PM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen Sep 06, 2018 01:32 PM 
Task reassigned to UCS Tech.
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Bradley Karkanen Aug 20, 2018 04:16 PM 
***This is an email***
 I plan to be in the office Wednesday and Thursday after 10 
AM, if my health allows.  I will update you if I cannot meet 
that schedule.
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Bradley Karkanen Aug 20, 2018 02:30 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Aug 20, 2018 02:30 PM 
****This is an outgoing email****
Hi Alan,

I need some additional information regarding service 
request #68593

Description: After August 13-- GFA SETUP: Dell OptiPlex 
desktop W#20171046[Edit Inv] replacing W#20130529[Edit Inv] to Alan 
Phillps  ITC 004 

We got your machine working finally. When will you 
available for us to get it setup for you?
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Bradley Karkanen Aug 20, 2018 02:27 PM 
Ready to go other then PL/SQL
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Bradley Karkanen Aug 15, 2018 08:57 AM 
All software is installed. Pl/SQL is not licensed 
the old one has to be removed first. Vsphere is 
not installed.
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Megan Thibeault Aug 15, 2018 08:02 AM 
****This is an email****
  I plan to be in the office today and Thursday,
so we may be able to make progress on this PC
migration.  Here's some of the oddball stuff I've
identified as still needed:

W20130529 software

Duo
VMware Vsphere 5.5
VanDyke SecureCRT
PL/SQL Developer
Chrome
IE
Firefox
PaleMoon
Tinuous
qliqCONNECT
OpenVPN Connect
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Megan Thibeault Aug 07, 2018 10:22 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault Aug 07, 2018 10:22 AM 
Please get this imaged
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Tricia Flaherty Aug 03, 2018 02:12 PM 
Task reassigned to Megan Eichler.
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Tricia Flaherty Aug 03, 2018 02:12 PM 
he may have significant software that needs to be loaded 
before his old one is taken away so please communicate 
with him on that as there is nothing extra listed in his old 
computers inventory record.
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Tricia Flaherty Aug 03, 2018 02:11 PM 
Alan is out for a week still but Ellis wanted to get his 
computer replaced when he gets back with a new one as he 
is due for an upgrade and was experiencing some issues.  
Alan should be back in the office the week of August 13th.
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Jacob McMurrin Aug 02, 2018 11:12 AM 
GFA: New Computer W#20171046[Edit Inv] and New Monitor 20161063[Edit Inv] are replacing old Computer W#20130529[Edit Inv] and 
old Monitor W#20130497[Edit Inv] . Equipment is located on ITC 008 shelf.
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